Better customer service and increased sales a result from toll free number system
I can see it now. You’re sitting around, maybe having a beer or an afternoon coffee with a fellow entrepreneur or business professional, and you’re pondering the question, “What can I do to bring in more business?” It’s the million dollar question we all ask ourselves from moment to moment.
Short of waving a magic wand and being sprinkled with fairy dust, you’re probably going to have to do something that will get immediate results, but won’t drain your bank account. Take the advice from Wiley LeBrun, Jr., President of Universal Risk Insurance Services, Inc. His company obtained the services of using toll free number systems, and this is what he had to say about the results:
Take some action. Get a toll free number system that not only works for you, but actually helps improve business and relieve some of that stress you’re feeling. Who knows! The next time you have a beer or coffee, you can talk about improving your golf game instead!
Small business tips for writing professional e-mail messages and minding your manners on the Internet
Have you ever sent out an e-mail that you immediately regretted sending? Or have you ever received a message that left you confused as to what the sender was trying to say? Most of us have been in similar situations when it comes to sending or receiving messages. The chances of the true meaning getting lost in the cyberspace shuffle are high, since when you communicate with your keypad, you can’t translate body gestures, facial expressions or voice fluctuations.
This is why you need to know your online netiquette, also known as network etiquette. Netiquette refers to appropriate communication within networks, including mailing lists, blogs, forums, networking sites, personal e-mail and office messages.
Many of the most recognized rules of netiquette are basic common sense, but here are some of the top tips to make sure you present yourself, and your ideas, in an appropriate and well-received manner:
Watch your language. Even though you know what you’re talking about when you write your messages, keep in mind that your physical cues to help the reader understand won’t be a part of them. Stay away from sarcasm or confusing humor that could be misunderstood. Also, if you’re feeling emotional or upset when you write a message, don’t send it. Save the message and let it sit for 24 hours. You may think your message is benign at the time, but after you read it again, you will most likely find it inappropriate.
Don’t shout. Whatever you do, don‘t write your message with all capital letters. It’s called shouting, and it’s annoying, not to mention inappropriate.
Keep it simple. Unless it’s a personal message to a well-known friend, keep your subject line clear and obvious as to what the message is about. You’ll also want to keep your message brief and to the point. If you have so much to say that you can‘t keep it short, then pick up the phone or make an appointment to discuss the matter in person.
Edit your message. The world of e-mail has become rather casual, but don’t let that stop you from editing your remarks and checking for spelling and punctuation errors. Review the content and make sure that you’re leaving a good impression.
Be selective. How many stories have we heard about successful people having their lives ruined over photos or documents from the past resurfacing? Always remember that information on the Internet is public, and it never goes away. Current and future customers, employers and colleagues can see the information you put out there. If you wouldn’t want your spouse, partner or business associates to see it, then don’t post it.
Find out about copyright laws. Basic rules of copyright laws include not using others‘ images or content without permission. Same goes for web site content or images. You can find more about this by visiting http://www.copyright.gov.
Keep your cool. If you receive “flames,” otherwise known as personal attacks, ignore them. People say things on the Internet that they would never say face-to-face. If you receive such a message, don’t respond and move on.
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